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Action Plan To Regain Consumer Confidence

Jim Prevor's Perishable Pundit — October 2, 2006

“The spinach that is going to come on to the market next week, or whenever, is going to be as safe as it was before this outbreak, but ... there are some longer-term issues that need to be addressed.”

It was with this fuzzy language that Dr. David Acheson, Chief Medical Officer of the FDA’s Center for Food Safety and Applied Nutrition, gave the “all clear” -- explaining that with the obvious exception of recalled product everyone can eat spinach.

But his melancholy endorsement “as safe as it was before this outbreak” means that there is a lot of work for the industry to do to rebuild consumer confidence.

The trade has put together a plan, which we first referenced here that involves a verifiable four-point program:

  1. An initial super scrub going above and beyond normal cleaning procedures

  2. Pre-harvest inspection of all fields

  3. Review and testing of all soil amendments, water and equipment

  4. As a fallback, product testing if required

It may help for the short-term but, long-term, bigger changes are needed:

First, news reports keep linking the Salinas Valley area to E. coli, particularly around the river. It seems like we need a major effort to keep that river free of E. coli, even though that river is not used for irrigation. It is just too close for comfort.

Many believe it is beef and dairy farms upriver that are the route of the problem.

Governor Schwarzenegger can help the Salinas Valley and burnish his environmental record by announcing a major cleanup of the local waterways. This may include rules to make sure beef and dairy farms properly dispose of animal waste from their animals.

Second, the industry still has to deal with the issue of manure use in agriculture. Once again, it is the presence of a dangerous substance too close for comfort. We can’t have a whole industry shut down one day because of improper composting.

Third, we need actual product testing. Consumers don’t care that much about input testing. That you test water weekly doesn’t mean anything to them. But that you regularly test the product they are going to eat -- that is a selling point.

So, that is the right action plan:

  1. Clean up the waterways

  2. Eliminate manure from agriculture

  3. Test the product regularly.

These three changes will make consumers feel very good about buying spinach, lettuce and other greens from the Salinas Valley. 

   

 

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“We failed to anticipate Pearl Harbor not for want of the relevant materials but because of a plethora of irrelevant ones.
-- Roberta Wohlstetter
 Pearl Harbor: Warning
  and Decision

Roberta Wohlsetter won the Bancroft Prize, the highest honor a historian can win, for her exhaustive study of the run up to Pearl Harbor. Her conclusion, highlighted above,  was that there was so much “noise” — so much irrelevant, incorrect  or misleading information — that the important information was ignored or misinterpreted.

This dilemma is known to historians as “The Roberta Wohlsetter Problem,” and it applies to business decisions  just as well as military intelligence.  Our job here at PerishablePundit.com is to ease the problem for executives by mining the information superhighway to select what is truly important to know and to provide insight as to its meaning and significance.

PerishablePundit.com is dedicated to three propositions:

• First, that perishables are, and for the foreseeable future will be, the crucial arena for differentiating competition in the food marketing business.

• Second, that looking at the business solely through the prism of  long established departments specializing in different perishable areas such as produce, deli, meat, dairy, bakery, seafood and floral no longer is sufficient.

• Third, that executives, confronted with understanding the significance of perishables to their operations and directing the success of these operations, are presented with an over-abundance of  information, and the challenge is to determine what information is important and what is its meaning and significance.

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