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Clash Of Corporate Cultures Seen In Contrast Between Wal-Mart/ASDA Essentials And Tesco/Fresh & Easy

Jim Prevor's Perishable Pundit, May 29, 2007

As Tesco prepares to open operations in America, what sounds like a reasonably similar concept by arch rival Wal-Mart seems to be struggling to get past the launch gate.

To much publicity Wal-Mart, through its ASDA subsidiary, had opened a concept in the U.K. called ASDA Essentials. Like Tesco’s US concept, Fresh & Easy Neighborhood Market, the ASDA Essentials stores were almost all private-label and each store was around 10,000 square feet. There was talk of hundreds of stores being rolled out.

ASDA opened two stores, though, before closing the first one. Although ASDA management said not to make too much of that store closing — pointing to unique circumstances of geography and demographics — closing 50% of your test stores is not an optimistic statement about the concept.

The concept also was being remerchandized to carry more branded product. This could be a problem for Tesco in the US if consumers look for brands they are familiar with or want to use manufacturers’ coupons.

It is also possible that the problems with the ASDA Essentials concept go deeper and Tesco may avoid these issues. One may be the use of the ASDA name. There are small store concepts, such as Aldi and Lidl in Europe and Aldi and Trader Joe’s in the US, that are mostly private label — but they are independent brands.

Possibly consumers used to the ASDA name expected branded items and were disappointed that the stores didn’t have them.

Fresh & Easy will be free to create its own expectations.

Another issue: ASDA insists on charging the same prices in its ASDA Essentials as in the large ASDA stores. This is not the way Tesco Express, the U.K. giant’s convenience banner, prices in the U.K., and it may make the whole concept unviable.

In fact these ASDA actions — utilizing the ASDA brand and requiring the same pricing in stores large and small — sound like something dictated by Bentonville. It sounds like the same problems Wal-Mart has imposed on its Neighborhood Market concept.

The slow growth of this concept has been because it doesn’t provide the same return on investment as building supercenters.

Yet that may be because the more convenient locations of Neighborhood Markets merit higher prices.

Having placed the Wal-Mart brand on the Neighborhood Market store, though, Wal-Mart executives are loathe to sully the name with higher prices. Is it possible that Wal-Mart has repeated the same mistake on two continents, with ASDA’s name also on its convenience concept?

The other issue is whether being a discounter is enough? Tesco is cleverly positioning its stores as green, family-friendly and fresh. Although we understand they intend to be very competitive on price, they don’t intend to build their reputation on it.

We can see the difference in corporate culture in the contrast between ASDA Essentials and Fresh & Easy.

Wal-Mart, with sales larger than the next four largest retailers in the world combined, opens just two test stores over a year and closes one down for poor performance after 10 months. Tesco, a much smaller company, pours hundreds of millions of dollars into building a distribution center, signing leases on a couple hundred stores — all before any consumer spends even a penny in the concept.

It is clear that Tesco wins points for audacity. Whether that means it will be a success remains to be seen. Prudent hands at Wal-Mart probably consider executives at Tesco to be irresponsible with shareholder’s money. Which they certainly will be accused of if the venture fails. Some will surely lose their jobs. Maybe even the CEO.

Yet one advantage of the Tesco method of plunging in is that it gives those same executives enormous incentive to find a way to succeed. It is a truism of venture capital to invest in the people, not the concept. Because bad people can mess up the best concept and good people will often find a way to alter even a terrible concept.

If you build two stores and they don’t work, maybe you just close them. If you build 200 stores, maybe human creativity kicks in and you find a way to make them a success.

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Marketing Agreement Adds 39 New Names

Scott Horsfall is arriving to become CEO of a California Leafy Greens Marketing Agreement that is on a roll. 

Initially 71 handlers signed-up for the agreement.

Then two more signed on.

Now an additional 39 have put their signature to the agreement. One company, Five Crowns Marketing, seems to have dropped off the list. In total we have 111 handlers agreeing to legally bind themselves to the Agreement and allow state inspectors on their property Here are the new additions to the list of signatories.

Access Organics, Inc, Kalispell, MT

Adam Bros. Produce Sales Inc, Santa Maria

Amigo Farms Inc, Yuma

APIO, Inc, Guadalupe

Blanton Produce Co, Salinas

Channel Islands Cooling Inc, Oxnard

Crystal Organic Farms, Bakersfield

Diamond Produce Co, Salinas

Double D Farms, Coalinga

Farside Farms, Coalinga

Four Star Growers Inc, Lamont

Fresh Choice Marketing Inc, Oxnard

Fresh Origins LLC, San Marcos

Greenstar Produce Marketing Inc, Salinas

Jayleaf Specialties, Hollister

Jimenez Farms, Santa Paula

Joe Heger Farms LLC, El Centro

John S Tamagni & Sons, Inc, Spreckels

Kawaguchi Farms, Arroyo Grande

Lakeside Organic Gardens LLC, Watsonville

LT Farm Inc, Bakersfield

Monterey Organics Inc, Salinas

Pacific Fresh Produce Inc, Oxnard

Pacific Marketing Co, Salinas

Pacific Pride Marketing LLC, Oxnard

Pacific Vegetable Growers Inc, Camarillo

Pauls Pak Inc, Salinas

Peterson Specialty Produce, Fallbrook

Premium Fresh Farms LLC, Salinas

Reliable Produce Sourcing LLC,

Saint Francis Cooling Co Inc, Oxnard

Scarborough Farms Inc, Oxnard

Seaboard Produce Dist Inc, Oxnard

Sierra Heights Marketing Inc, Porterville

Sunamerica Produce, Salinas

Sunfresh USA Inc, Santa Paula

Suprema Star, Hollister

Times Produce Inc, Los Angeles

William Consalo and Sons, Bakersfield
 

It is a very impressive list, including many small handlers. It couldn’t have happened without incredible effort by the board members and the whole industry.

It allows the trade to point to one unqualified success in responding to the food safety outbreaks of last year. It proves that the trade can and will respond — even without mandatory government regulation.

It is an accomplishment the industry should be very proud of making happen. Yet, its very success points out its limitations. It has obviously been so important  to get even the tiniest handler signed up.

Yet it doesn’t cover product from the other 49 states.

It doesn’t cover imported product.

It only covers leafy greens.

And even if we were to have 100% participation today — someone is bound to drop out one day or to start a company without joining. Then we won’t have 100% participation.

The world is filled with skeptics who doubt the quality of a set of GAP metrics developed by the produce industry. They stand in wait to pounce upon the very first mishap and use that mishap to discredit the whole program.

Let us hope there is no mishap that will give them a chance to undo so much good.

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“We failed to anticipate Pearl Harbor not for want of the relevant materials but because of a plethora of irrelevant ones.
-- Roberta Wohlstetter
 Pearl Harbor: Warning
  and Decision

Roberta Wohlsetter won the Bancroft Prize, the highest honor a historian can win, for her exhaustive study of the run up to Pearl Harbor. Her conclusion, highlighted above,  was that there was so much “noise” — so much irrelevant, incorrect  or misleading information — that the important information was ignored or misinterpreted.

This dilemma is known to historians as “The Roberta Wohlsetter Problem,” and it applies to business decisions  just as well as military intelligence.  Our job here at PerishablePundit.com is to ease the problem for executives by mining the information superhighway to select what is truly important to know and to provide insight as to its meaning and significance.

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• First, that perishables are, and for the foreseeable future will be, the crucial arena for differentiating competition in the food marketing business.

• Second, that looking at the business solely through the prism of  long established departments specializing in different perishable areas such as produce, deli, meat, dairy, bakery, seafood and floral no longer is sufficient.

• Third, that executives, confronted with understanding the significance of perishables to their operations and directing the success of these operations, are presented with an over-abundance of  information, and the challenge is to determine what information is important and what is its meaning and significance.

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